Shipping policy
Shipping Policy
Thank you for shopping with Shangme Skin Care.
Order Processing
Orders are usually processed within 1–3 business days, excluding weekends and holidays. During sales, restocks, or high-order volume, processing may take longer.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery after processing:
United States: 5–10 business days
Canada: 7–14 business days
Delivery dates are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, customs, or other circumstances outside our control may occur.
Shipping Charges
Shipping fees are calculated and displayed at checkout based on the destination, package weight, and selected shipping service.
Shipping charges are non-refundable unless the order was incorrect due to an error by Shangme Skin Care.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Please review your address carefully before completing your order.
We are not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping fees may apply if a package is returned and must be shipped again.
Lost, Stolen, or Delayed Packages
Once a package has been accepted and scanned by the shipping carrier, delivery is handled by the carrier.
Shangme Skin Care is not responsible for packages marked as delivered but reported missing or stolen. Customers should contact the shipping carrier and check with household members, neighbors, or the local post office.
Please contact us if your tracking information has not updated for an extended period, and we will assist you with the available carrier information.
Damaged, Incorrect, or Missing Items
Please inspect your order immediately after delivery.
For damaged products, incorrect products, or missing items, contact us within 3 days of delivery. Include your order number, a clear photo of the shipping package, the shipping label, and the products received.
Claims submitted without photos or after the three-day period may not be eligible for replacement.
Returned Packages
If a package is returned because of an incorrect or incomplete address, refusal, unsuccessful delivery attempts, or failure to collect the package, the customer is responsible for any additional reshipping charges.
Original shipping fees are non-refundable.
International Orders and Customs
International customers are responsible for customs duties, import taxes, brokerage fees, and other charges required by their country.
We are not responsible for customs delays or packages refused because the customer did not pay the required customs charges.
Order Changes and Cancellations
Please contact us immediately if you need to change or cancel your order. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
Contact Us
For questions regarding your shipment, please contact us through the contact information listed on our website and include your full name and order number.
Shopify recommends clearly stating processing times, return-shipping responsibility, costs, and customer contact details in your published policies.